Stop Coming Here! This chili's has awful service. They just don't care. I walked in and had to wait 7 minutes before someone addresses me. There were two couples that walked in behind me and still no one addresses our growing crowd. Then I decided to order to go and have a drink while I waited. He didn't tell me it was Happy Hour and brought me 2 beers just for myself when he knew I was just getting it to wait for my meal. (I just wish he would have informed me) While I waited I heard 2 other tables complain about the food and the bar tender bash the menu saying they got rid of most fresh ingredients. No one apologized for the bad food either just took it off the check. They are around only because they are a national chain. This isn't my first bad experience but it will be my last at this Chili's.
(1)
Keebler F.
Had the Top Shelf chicken tacos. One word describes them SALTY as hell. Service was bad. My last trip to Chilis. Sorry guys the food is not what it use to be. Side note, the shelf tacos would of tastedb better with a corn tortilla not a flour tortilla. Goodbye and don't let the door hit me on the way out.
(1)
Kristin H.
This was a bad enough experience that I had to call a manager over. Though, I am pleased to report I was completely satisfied with how the manager handled things. We had to ask our server three times for our chips and salsa, and even then, another waitress heard me, and /she/ went and got them for us! Our broccoli and fries were just Luke warm. The cheese that came out with the fajitas was slightly hardened. And our waiter didn't clear away dishes. The same waitress that came to the rescue with the chips finally came over and offered to clear them. It was just kinda a bad experience. But, as I said, I let the manager know and I was very pleased with how he handled things. I've never been a fan of Chili's, but wow....this was just bad. Would have been 2 stars, but I appreciated the manager's effort. Seems like this is Chili's to avoid.
(3)
Sheena P.
POOR MANAGMENT AND WORKERS. They don't know how to acknowledge people walking in to be seated they will see u and walk away and wait for a server to greet u. We were sat in an area that was completely empty and the other tables were dirty. The manager and co worker were socializing more then taking care of the people in there restaurant. Our server wasn't the friendliest (if u hate your job quit because real servers will work to earn cold hard cash). He barely came around our table to check refills or to see if we wanted anything else. Food was ok, I can honestly say I think I ate glued meat. My ribeye just fell apart while cutting through and was well aware of the lines where pieces of meats were stuck together YUCK! I am disappointed in myself for ordering it. My daughters chicken tasted fake and disgusting. It was WAY TO CHEWY for chicken. Save yourself the trip to this location and head down to the powers location. Better customer service!
(1)
Melissa M.
Awful experience, it started the moment we walked in and the hostess refused to seat us at a booth because my son won't sit in a high chair and a normal chair is not safe for him. She rolled her eyes and huffed at us, and still seating us at a table. The food was not great and our waiter was overbearing and obnoxious. I don't want to be called hon, sweetie, and darling by a waiter. Then he looked over our shoulder when we rated our experience and we tried to flag down the manager but she ignored us. We will not be going back.
(1)
Sam A.
Amber gave us good service but just nothing outstanding in the food department. I wish they would go back to the old dishes and get rid of all the "Art Deco" stuff and that damm table KIOSK.
(3)
Gar S.
Was a very nice & clean Chili's with great service. I had the bacon burger (pictured) and it was super yummy. Would definitely return to this Chili's again. Also, they have those tablet devices at all the tables where you can swipe your credit card and pay there at the table.
(5)
S H.
VERY UNHAPPY AND DISAPPOINTED!!!! Used the to go service for the first time... Food was cold and they forgot the fries!!! I even got there several minutes early to pick it up. We were on our way out of town so couldn't really turn back... We won't be back.
(1)
Will J.
Went there tonight with my girlfriend and sat at the bar because they said we would get free chips and salsa, no chips and salsa the whole time even asking if we get free chips and salsa, strike one. We ordered two margaritas Which took 10 min to order and a additional 5 min to receive, strike 2. We got 2 9oz steaks med rare and both were well done and to top it off they were 7oz luckily they gave us a free 7oz to split which was good so that's a mild strike three and last but definitely not least, I ask for a water and it took him about 15 min to get it to me because he went for a smoke and when he came back I had to ask him again, I got the water and looked in it and there was white chunky shit floating in it. That's the strike three, your mother fucking out. The place blows
(1)
Sammy J.
My date and I arrived well after the usual lunch hour, but it was still quite busy--so much so that everything took forever. It took a while to be seated. The waitress was cute, friendly, and quickly took our orders, but we had to wait over thirty minutes to get our food. Thankfully we had our cell phone apps to entertain us! The food itself was quite good. The black beans were a nice change. The noise level made it difficult to carry on conversation. I wound up with a headache, which leads me suspect there was MSG in something. The women's bathroom was a mess. Two stalls had unflushed toilets (apparently the auto flush feature wasn't getting the job done). Even the manual button wouldn't work on one. There were no toilet seat covers in the stall that was working. It was NIV e to see a baby changing station though. Cold water only in sink and one non-functioning faucet made washing unpleasant. The self-payment station on the table was great in theory, but there was an inaccuracy on our ticket that had to be fixed. The staff is great, and the food good, but not worth the wait, noise and questionable bathrooms. Don't think I will be back.
(3)
Maryann C.
The meat was bad ! Like get you sick bad ...we asked for med rare and it came back looking like it was fully cooked. When I bit in to it I realized that it just had been sitting out so long it turn brown ! This place was dirty and the seating was to small of the amount of people.
(1)
Ray B.
I've been eating at this Chili's for over ten years, but much less so in the past two because it is getting pretty bad. We have friends with whom we meet regularly. In each of our last four visits, we've noticed a major decline in food quality, portions, and the service experience. Recently, we ordered four meals for pick up. I ordered the Caribbean Salad and my wife ordered a Chicken Sandwich. The couple we were meeting with ordered a burger and some other kind if sandwich. Imagine my wife's disappointment and amazement to see that Chili's had given her a total of 13 French Fries. And they weren't full length fries either; most of them were about half size. One of our friends had skimpy fries too, and my salad was very light. My wife called the restaurant and reached the Manager. He took her name and address so I suppose he my send some gift certificates or something. In any case, we had a terrible experience here for about the fourth time in a row. I usually like the food, but they are really losing control if their kitchen it seems. I'll try to post a picture of the fries just so everyone can see that I'm not exaggerating.
(2)
Heather G.
totally and utterly fed up with this place. Waited 15 minutes just to get drinks, then we get a rude waitress. The food took forever to come out and the place was dead. My pathetic "BLT" came out with three pieces of flabby bacon that didn't even cover the sandwich. Asked for more bacon she brings it out after I finished the sandwich and then charged me for it. This place just gets worse and worse. I WILL NEVER BE BACK!
(1)
Brig A.
I have been to this Chili's numerous times and always order the hickory burger. This time we ordered the 2 meals and an appetizer for $20. Well... It had a bacon burger on it as well. Turns out, it was not good. I never send food back, but this time I did. I just couldn't take it and wasn't going to suffer through the whole meal. They brought me the second burger, which the waitress was not happy to do, but it tasted the same. Yikes! What in the world? I am not new to this place. Turns out it was the bacon. Chilis used the cheapest bacon I have ever seen and ruined the entire experience for me. In fairness on normal occasions this is a three star expeience, but just can't be this time.
(2)
J R.
We stopped in for a drink and chips after work... One person was serving in the bar area. Service was very slow and didn't seem interested in customers. Meanwhile, 2-3 other staff were focussed on trying to fix the volume on a TV set. Overall, the bar area was dirty and service was incredibly poor. I see all this is all a reflection of their management....which appears to be non-existant right now.
(1)
Nicole H.
Service is good depending on which waiter you get, the food is pretty good. I really enjoyed the BBQ chicken salad which they got rid of though.
(4)
Sibby S.
Ambiance: Decent enough set up, though you know you are entering a cookie-cutter franchise. Lacks individual character. Booth and table seating. Service: Nothing special, my waitress seemed a little inexperienced and slightly unprofessional. Food arrived timely. Food: Not really impressed. Prior to this visit, had not been in a Chili's in about 15 years. I had never ordered their "famous" baby back ribs. Ordered a split order (half rack original dripping with BBQ sauce, the other half rack Memphis-style with a dry rub, and more of that BBQ sauce for dipping). Ordered a large ear of corn that was previously frozen (come on this was in late July when fresh corn is abundant) and some sickening-sweet candy-like baked apple wedges. Pork was way too fatty (I like some fat to keep them juicy, but the quality of Pork ribs was poor, too much fat.) The BBQ sauce was way too sweet, and over-powered the taste of the pork. Overall, this recent visit helped remind me why I scratched Chili's off my list years ago. So many better options for BBQ and home cooking in Colorado Springs. Won't be back.
(1)
Toonces The Driving Cat K.
Poor-poor service. The place was not even busy and we had to wait and wait for everything. When we asked the manager for napkins, she was cheap and gave us only 7 napkins, there were 9 of us. She didn't even come back. Poor attitude etc... This wasn't a fluke, we received the same treatment a few days earlier, never again!
(1)
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Address :5807 N Academy Blvd
Colorado Springs, CO, 80918
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Has TV : Yes Waiter Service : Yes Caters : Yes
Melody K.
Stop Coming Here! This chili's has awful service. They just don't care. I walked in and had to wait 7 minutes before someone addresses me. There were two couples that walked in behind me and still no one addresses our growing crowd. Then I decided to order to go and have a drink while I waited. He didn't tell me it was Happy Hour and brought me 2 beers just for myself when he knew I was just getting it to wait for my meal. (I just wish he would have informed me) While I waited I heard 2 other tables complain about the food and the bar tender bash the menu saying they got rid of most fresh ingredients. No one apologized for the bad food either just took it off the check. They are around only because they are a national chain. This isn't my first bad experience but it will be my last at this Chili's.
(1)Keebler F.
Had the Top Shelf chicken tacos. One word describes them SALTY as hell. Service was bad. My last trip to Chilis. Sorry guys the food is not what it use to be. Side note, the shelf tacos would of tastedb better with a corn tortilla not a flour tortilla. Goodbye and don't let the door hit me on the way out.
(1)Kristin H.
This was a bad enough experience that I had to call a manager over. Though, I am pleased to report I was completely satisfied with how the manager handled things. We had to ask our server three times for our chips and salsa, and even then, another waitress heard me, and /she/ went and got them for us! Our broccoli and fries were just Luke warm. The cheese that came out with the fajitas was slightly hardened. And our waiter didn't clear away dishes. The same waitress that came to the rescue with the chips finally came over and offered to clear them. It was just kinda a bad experience. But, as I said, I let the manager know and I was very pleased with how he handled things. I've never been a fan of Chili's, but wow....this was just bad. Would have been 2 stars, but I appreciated the manager's effort. Seems like this is Chili's to avoid.
(3)Sheena P.
POOR MANAGMENT AND WORKERS. They don't know how to acknowledge people walking in to be seated they will see u and walk away and wait for a server to greet u. We were sat in an area that was completely empty and the other tables were dirty. The manager and co worker were socializing more then taking care of the people in there restaurant. Our server wasn't the friendliest (if u hate your job quit because real servers will work to earn cold hard cash). He barely came around our table to check refills or to see if we wanted anything else. Food was ok, I can honestly say I think I ate glued meat. My ribeye just fell apart while cutting through and was well aware of the lines where pieces of meats were stuck together YUCK! I am disappointed in myself for ordering it. My daughters chicken tasted fake and disgusting. It was WAY TO CHEWY for chicken. Save yourself the trip to this location and head down to the powers location. Better customer service!
(1)Melissa M.
Awful experience, it started the moment we walked in and the hostess refused to seat us at a booth because my son won't sit in a high chair and a normal chair is not safe for him. She rolled her eyes and huffed at us, and still seating us at a table. The food was not great and our waiter was overbearing and obnoxious. I don't want to be called hon, sweetie, and darling by a waiter. Then he looked over our shoulder when we rated our experience and we tried to flag down the manager but she ignored us. We will not be going back.
(1)Sam A.
Amber gave us good service but just nothing outstanding in the food department. I wish they would go back to the old dishes and get rid of all the "Art Deco" stuff and that damm table KIOSK.
(3)Gar S.
Was a very nice & clean Chili's with great service. I had the bacon burger (pictured) and it was super yummy. Would definitely return to this Chili's again. Also, they have those tablet devices at all the tables where you can swipe your credit card and pay there at the table.
(5)S H.
VERY UNHAPPY AND DISAPPOINTED!!!! Used the to go service for the first time... Food was cold and they forgot the fries!!! I even got there several minutes early to pick it up. We were on our way out of town so couldn't really turn back... We won't be back.
(1)Will J.
Went there tonight with my girlfriend and sat at the bar because they said we would get free chips and salsa, no chips and salsa the whole time even asking if we get free chips and salsa, strike one. We ordered two margaritas Which took 10 min to order and a additional 5 min to receive, strike 2. We got 2 9oz steaks med rare and both were well done and to top it off they were 7oz luckily they gave us a free 7oz to split which was good so that's a mild strike three and last but definitely not least, I ask for a water and it took him about 15 min to get it to me because he went for a smoke and when he came back I had to ask him again, I got the water and looked in it and there was white chunky shit floating in it. That's the strike three, your mother fucking out. The place blows
(1)Sammy J.
My date and I arrived well after the usual lunch hour, but it was still quite busy--so much so that everything took forever. It took a while to be seated. The waitress was cute, friendly, and quickly took our orders, but we had to wait over thirty minutes to get our food. Thankfully we had our cell phone apps to entertain us! The food itself was quite good. The black beans were a nice change. The noise level made it difficult to carry on conversation. I wound up with a headache, which leads me suspect there was MSG in something. The women's bathroom was a mess. Two stalls had unflushed toilets (apparently the auto flush feature wasn't getting the job done). Even the manual button wouldn't work on one. There were no toilet seat covers in the stall that was working. It was NIV e to see a baby changing station though. Cold water only in sink and one non-functioning faucet made washing unpleasant. The self-payment station on the table was great in theory, but there was an inaccuracy on our ticket that had to be fixed. The staff is great, and the food good, but not worth the wait, noise and questionable bathrooms. Don't think I will be back.
(3)Maryann C.
The meat was bad ! Like get you sick bad ...we asked for med rare and it came back looking like it was fully cooked. When I bit in to it I realized that it just had been sitting out so long it turn brown ! This place was dirty and the seating was to small of the amount of people.
(1)Ray B.
I've been eating at this Chili's for over ten years, but much less so in the past two because it is getting pretty bad. We have friends with whom we meet regularly. In each of our last four visits, we've noticed a major decline in food quality, portions, and the service experience. Recently, we ordered four meals for pick up. I ordered the Caribbean Salad and my wife ordered a Chicken Sandwich. The couple we were meeting with ordered a burger and some other kind if sandwich. Imagine my wife's disappointment and amazement to see that Chili's had given her a total of 13 French Fries. And they weren't full length fries either; most of them were about half size. One of our friends had skimpy fries too, and my salad was very light. My wife called the restaurant and reached the Manager. He took her name and address so I suppose he my send some gift certificates or something. In any case, we had a terrible experience here for about the fourth time in a row. I usually like the food, but they are really losing control if their kitchen it seems. I'll try to post a picture of the fries just so everyone can see that I'm not exaggerating.
(2)Heather G.
totally and utterly fed up with this place. Waited 15 minutes just to get drinks, then we get a rude waitress. The food took forever to come out and the place was dead. My pathetic "BLT" came out with three pieces of flabby bacon that didn't even cover the sandwich. Asked for more bacon she brings it out after I finished the sandwich and then charged me for it. This place just gets worse and worse. I WILL NEVER BE BACK!
(1)Brig A.
I have been to this Chili's numerous times and always order the hickory burger. This time we ordered the 2 meals and an appetizer for $20. Well... It had a bacon burger on it as well. Turns out, it was not good. I never send food back, but this time I did. I just couldn't take it and wasn't going to suffer through the whole meal. They brought me the second burger, which the waitress was not happy to do, but it tasted the same. Yikes! What in the world? I am not new to this place. Turns out it was the bacon. Chilis used the cheapest bacon I have ever seen and ruined the entire experience for me. In fairness on normal occasions this is a three star expeience, but just can't be this time.
(2)J R.
We stopped in for a drink and chips after work... One person was serving in the bar area. Service was very slow and didn't seem interested in customers. Meanwhile, 2-3 other staff were focussed on trying to fix the volume on a TV set. Overall, the bar area was dirty and service was incredibly poor. I see all this is all a reflection of their management....which appears to be non-existant right now.
(1)Nicole H.
Service is good depending on which waiter you get, the food is pretty good. I really enjoyed the BBQ chicken salad which they got rid of though.
(4)Sibby S.
Ambiance: Decent enough set up, though you know you are entering a cookie-cutter franchise. Lacks individual character. Booth and table seating. Service: Nothing special, my waitress seemed a little inexperienced and slightly unprofessional. Food arrived timely. Food: Not really impressed. Prior to this visit, had not been in a Chili's in about 15 years. I had never ordered their "famous" baby back ribs. Ordered a split order (half rack original dripping with BBQ sauce, the other half rack Memphis-style with a dry rub, and more of that BBQ sauce for dipping). Ordered a large ear of corn that was previously frozen (come on this was in late July when fresh corn is abundant) and some sickening-sweet candy-like baked apple wedges. Pork was way too fatty (I like some fat to keep them juicy, but the quality of Pork ribs was poor, too much fat.) The BBQ sauce was way too sweet, and over-powered the taste of the pork. Overall, this recent visit helped remind me why I scratched Chili's off my list years ago. So many better options for BBQ and home cooking in Colorado Springs. Won't be back.
(1)Toonces The Driving Cat K.
Poor-poor service. The place was not even busy and we had to wait and wait for everything. When we asked the manager for napkins, she was cheap and gave us only 7 napkins, there were 9 of us. She didn't even come back. Poor attitude etc... This wasn't a fluke, we received the same treatment a few days earlier, never again!
(1)